Terms and Conditions – 12hbajee.com Platform Rules

1Acceptance of Terms

Welcome to 12hbajee.com. These Terms and Conditions ("Terms") apply to all users of the 12hbajee.com platform, including the website, mobile application, and any related services. By accessing or using 12hbajee.com in any way — whether browsing, registering, depositing, or placing bets — you agree to be bound by these Terms in full.

These Terms apply alongside our Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference. If there is any conflict between these documents, these Terms take precedence unless otherwise stated.

12hbajee.com reserves the right to update or modify these Terms at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. It is your responsibility to check this page periodically. Continued use of 12hbajee.com after any changes constitutes your acceptance of the revised Terms.

2Eligibility & Account Registration

To register and use a 12hbajee.com account, you must meet the following eligibility requirements:

• You must be at least 18 years of age. 12hbajee.com does not permit minors to register or use the platform under any circumstances.
• You must be accessing the platform from a jurisdiction where online gaming is not prohibited by local law. It is your responsibility to verify this before registering.
• You must provide accurate, complete, and truthful information during registration. This includes your full name, date of birth, contact number, and payment details.
• You may only hold one account on 12hbajee.com. Duplicate accounts are strictly prohibited and will result in immediate suspension of all associated accounts and forfeiture of any balances.
• You must not be a current employee, contractor, or immediate family member of a 12hbajee.com employee.

12hbajee.com reserves the right to request identity verification documents at any time. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or closure. Verification is a standard process and is not a reflection of any wrongdoing on your part.

3Account Security & Responsibility

You are solely responsible for maintaining the confidentiality of your 12hbajee.com login credentials, including your username and password. You must not share your account details with any other person or allow anyone else to access your account.

All activity that occurs under your account is your responsibility, whether or not you authorised it. If you suspect that your account has been accessed without your permission, you must contact 12hbajee.com support immediately via live chat or email at [email protected].

• Use a strong, unique password for your 12hbajee.com account.
• Do not access your account from shared or public devices.
• Log out of your account after each session, especially on mobile devices.
• Do not store your login credentials in unsecured locations.

12hbajee.com will never ask for your password via email, live chat, or any other channel. If you receive any communication requesting your password, treat it as fraudulent and report it to our support team immediately.

4Deposits & Withdrawals

12hbajee.com supports deposits and withdrawals via bKash, Nagad, Rocket, and standard bank transfer. All transactions are processed in Bangladeshi Taka (BDT). The following conditions apply to all financial transactions on the platform:

• Deposits are credited to your 12hbajee.com account instantly in most cases. Processing times may vary depending on your payment provider.
• The minimum deposit amount is displayed on the deposit page and may vary by payment method.
• Withdrawals are processed within the timeframes stated on the withdrawal page. Higher loyalty tier members receive priority processing.
• You may only withdraw funds to a payment method that you own and that has been used to make a deposit on your account. Third-party withdrawals are not permitted.
• 12hbajee.com reserves the right to request additional verification before processing any withdrawal. This is a standard security measure.
• Bonus funds are subject to wagering requirements before they can be withdrawn. See Section 5 for full bonus terms.

12hbajee.com does not charge fees for standard deposits or withdrawals. However, your payment provider may apply their own transaction fees, which are outside our control. Please check with your bKash, Nagad, or Rocket account for applicable charges.

5Bonuses & Promotions

12hbajee.com offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated in the promotion, as well as the general bonus conditions outlined here.

• Bonuses are credited to your account automatically or upon request, depending on the promotion type.
• All bonuses carry a wagering requirement unless explicitly stated otherwise. The wagering requirement specifies how many times the bonus amount must be wagered before a withdrawal can be made.
• Wagering requirements must be met within the validity period of the bonus. Expired bonuses and any associated winnings will be removed from your account automatically.
• 12hbajee.com reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Bonuses are intended for personal recreational use only. Any attempt to exploit bonuses through systematic play, collusion, or abuse will result in bonus cancellation and potential account suspension.
• Only one bonus may be active at a time unless the promotion explicitly states otherwise.
• Free spins winnings are subject to the same wagering requirements as cash bonuses unless stated differently in the specific promotion terms.

The welcome bonus at 12hbajee.com is available to new players on their first deposit only. To qualify, you must opt in during the deposit process. The bonus will not be applied retroactively. Full details of the current welcome offer are available on the promotions page.

6Game Rules & Fair Play

All games available on 12hbajee.com — including Dragon Master, Dice, Megaways, Table games, Ezugi Live dealer games, and Double Fortune — operate using certified random number generators (RNG) or live dealer systems provided by licensed software partners. The outcome of every game is determined fairly and cannot be influenced by 12hbajee.com or any player.

• Return to Player (RTP) percentages are published for each game and represent the theoretical long-term payout rate. Actual results in any individual session may vary significantly from the stated RTP.
• In the event of a technical malfunction during a game, the round will be declared void and any stakes will be returned to your account. Winnings from a malfunctioning game round are not valid.
• Live dealer game results are final once the dealer has announced the outcome. Disputes regarding live game results must be raised within 24 hours of the game round in question.
• 12hbajee.com reserves the right to void any bet that was placed in error, placed on a suspended market, or placed using funds obtained through fraudulent activity.
• Players are expected to conduct themselves respectfully in live dealer environments. Abusive behaviour toward dealers or other players will result in removal from the game and potential account suspension.

7Prohibited Activities

The following activities are strictly prohibited on 12hbajee.com. Engaging in any of these activities will result in immediate account suspension, forfeiture of all balances, and may be reported to relevant authorities:

• Opening more than one account on 12hbajee.com, whether under your own name or using another person's identity.
• Using automated software, bots, scripts, or any other tools to interact with the platform in a non-human manner.
• Colluding with other players to gain an unfair advantage in any game, particularly in live dealer or table game environments.
• Exploiting software bugs, errors, or vulnerabilities. Any such issues must be reported to support immediately. Exploiting a known bug is a serious violation.
• Using the platform for money laundering or any other illegal financial activity. 12hbajee.com complies with anti-money laundering regulations and will report suspicious activity.
• Attempting to reverse engineer, copy, or reproduce any part of the 12hbajee.com platform, software, or content.
• Providing false identity information or impersonating another person.
• Charging back a deposit after using the funds to place bets. Chargebacks are treated as fraud and will result in permanent account closure.

8Responsible Gaming

12hbajee.com is committed to promoting responsible gaming. We believe that gambling should be an enjoyable form of entertainment, not a source of financial stress or personal harm. We provide a range of tools to help players stay in control of their gaming activity.

• Deposit Limits: You can set daily, weekly, or monthly deposit limits on your account at any time. Limits take effect immediately when reduced and after a cooling-off period when increased.
• Session Time Reminders: Set reminders to alert you when you have been playing for a specified period of time.
• Self-Exclusion: If you feel you need a break from gaming, you can self-exclude your account for a period of your choosing. During self-exclusion, you will not be able to log in or receive promotional communications.
• Reality Checks: Enable periodic pop-up notifications that show your session duration and net gaming activity.

To access any of these tools, visit your account settings or contact our support team. If you believe you may have a gambling problem, we strongly encourage you to seek help. More information is available on our Responsible Gaming page.

9Intellectual Property

All content on the 12hbajee.com platform — including but not limited to the logo, design, graphics, text, game interfaces, software, and promotional materials — is the intellectual property of 12hbajee.com or its licensed partners. All rights are reserved.

You may not copy, reproduce, distribute, publish, display, or create derivative works from any content on 12hbajee.com without prior written permission. Unauthorised use of our intellectual property may result in legal action.

Game content provided by third-party software partners, including Ezugi and other providers, remains the intellectual property of those respective companies and is used by 12hbajee.com under licence.

10Limitation of Liability

12hbajee.com provides the platform on an "as is" and "as available" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.

• 12hbajee.com is not liable for any losses arising from platform downtime, technical errors, or interruptions to internet connectivity.
• We are not responsible for any losses resulting from your failure to comply with these Terms, including losses arising from account suspension due to rule violations.
• 12hbajee.com is not liable for any indirect, incidental, or consequential losses, including loss of profits, arising from your use of the platform.
• Our total liability to you in connection with any claim arising from your use of 12hbajee.com shall not exceed the total amount deposited by you in the 30 days preceding the claim.

Nothing in these Terms limits our liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

11Account Suspension & Closure

12hbajee.com reserves the right to suspend or close any account at any time, with or without prior notice, if we have reasonable grounds to believe that:

• You have violated any part of these Terms and Conditions.
• Your account has been used for fraudulent, illegal, or abusive activity.
• You have provided false or misleading information during registration or verification.
• Your account poses a risk to the integrity of the platform or other players.
• We are required to do so by law or regulatory obligation.

If your account is suspended pending investigation, your balance will be held securely. If the investigation concludes that no wrongdoing occurred, your account will be reinstated and your balance returned. If wrongdoing is confirmed, your balance may be forfeited in full.

You may also request to close your own account at any time by contacting our support team. If you close your account voluntarily, any remaining balance will be returned to your registered payment method after standard verification checks.

12Changes to These Terms

12hbajee.com may update these Terms and Conditions at any time. When we make material changes, we will notify registered players via email or an in-platform notification. The updated Terms will be published on this page with a revised "Last Updated" date.

If you do not agree with any changes to these Terms, you must stop using 12hbajee.com and contact our support team to close your account. Continued use of the platform after the effective date of any changes constitutes your acceptance of the revised Terms.

13Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a concern related to your 12hbajee.com account, please get in touch with our support team:

• Live Chat: Available 24/7 via the chat icon on the 12hbajee.com platform.
• Email: [email protected] — we aim to respond within 24 hours.

For issues related to responsible gaming, self-exclusion, or account limits, our support team is available around the clock and will treat your enquiry with full confidentiality.